Prerequisite 1: Configure Or Confirm that your Instagram account is set up for Comment Automation
We need to check a couple of things on your Instagram account:
- Your account is set up as a creator or business account
- You have Instagram messaging correctly enabled for your account
Prerequisite 2: Create a Facebook Page and Connect it with your Instagram Account
You can skip this step if you have an existing Facebook Page.
Configuring CommentChat within PSL
After you have confirmed/set up the pre-requisites noted above, please follow the steps below to easily connect your Popshoplive account to your Instagram account using Comment Automation.
Using a Computer:
- Step 1: Go to your Popshoplive Seller Dashboard on your Computer or Laptop (NOT on your phone) –
- Step 2: Make sure you are logged into Facebook on your Computer and then Click on CommentChat from the left menu bar
- Step 3: Confirm that you have completed the listed prerequisites (also specified above in this article) and then click on the ‘Get Started’ Button. You will see a connection confirmation animation. Within a few seconds you will get a ‘Confirmation Screen’ which will ask you to Continue on the Popshoplive Shopify Mobile App
Using your Mobile Phone:
- Step 4: Go to the Popshoplive Mobile App and Login with your Seller Account
- Step 5: Click on your profile logo at the bottom right to go your ‘Mobile Admin Screen’
- Step 6: Click on ‘Create CommentChat’ from the tools and follow on-screen instructions as showcased in the video below