Community Guidelines
Welcome to Popshoplive!
Popshoplive welcomes and celebrates an eclectic community of sellers and buyers with various interests and diverse backgrounds on our platform. If it weren’t for your high spirits and community togetherness, Popshoplive would not be the dynamic app we are today. We are focused on amplifying this positive, yet realistic spirit as we grow. For this, we will need your help!
To ensure Popshoplive is a safe space for all our users, we are implementing new community guidelines and encouraging our community to help foster the best Popshoplive experience possible. Please take your time to read through the Popshoplive Community Guidelines below.
We have a diverse community. You can help us make it inclusive for all members.
Have fun
People come to Popshoplive to have fun. Let’s keep it light-hearted, and assume the best in others.
Spread Love
Support each other and lift each other up. Sellers are entertaining their community and selling unique products. This requires authenticity and vulnerability. Likewise, our members make our community valuable and rewarding when they can authentically engage in the chat and with the seller knowing that Popshoplive is a safe space for all. We ask that you support each other across all parts of the Popshoplive platform.
Keep each other accountable
Popshoplive is working on tools to empower the community to monitor and moderate shows on our platform. These tools will allow anyone to report any activity that violates our Community Guidelines. Today, we rely on our audience and some of our team to be the active monitors during Popshoplive shows. If there is a community member or seller that you don’t believe is following our community guidelines, please report the transgression and any evidence to report@popshop.live.
What Popshoplive is For
Creative, entertaining, and inspiring content
Our goal is to provide a platform for sellers to create entertaining content, inspired by creativity. The features we build, the culture we’ve created, and the things we do daily are in service of this.
Curious customers
Our community continues to grow weekly with new and curious shoppers interested in what live-streaming selling is all about. Part of their Popshoplive journey is to meet the curators, subject-matter experts, makers, and community-builders. They want to know the story behind the products and support the businesses.
Sellers who care
Popshoplive sellers are some of the most creative and caring individuals. They want to share their passion and genuinely connect with their customers.
Authentic and unique Products
On Popshoplive, you can discover products that are hard to discover otherwise. List Items with integrity: all information associated with your Popshoplive listings should be accurate and honest.
Respectful Conversations and Engagement
It’s everyone’s responsibility to help ensure that the tone of a show — whether live or in the comments — stays positive and welcoming for all. Use our Popshoplive in-app features with respect. We do not condone excessive spamming of a show’s chat, phishing, use of autobots, or illegal tampering with show data.
What Popshoplive is not For
No Harassment and Defamation
Do not organize, participate in, or encourage harassment and defamation of others. Disagreements happen and are to be expected, however, continuous, repetitive, defamatory or severe negative comments are not acceptable.
No Bullying
No bullying or negative language (racist or sexist remarks, prejudiced comments, sexual advances, peer slander, etc.) about other sellers, customers, or community members during a broadcast (on camera or in the comment chat).
No Breaking Confidentiality
There is no sharing of private personal identifying information (PII) of anyone in the community on our platform. Limit the sharing of personal identifying information while live.
No Hate Speech
Do not organize, promote, or coordinate hate speech on the platform. It’s unacceptable to attack a person or a community based on attributes such as their race, ethnicity, national origin, sex, gender, sexual orientation, religious affiliation, or disabilities.
No Violence or Threats of Violence
Violence is strictly prohibited during any show on our platform. Do not make threats of violence or threaten to harm others or self. This includes indirect threats, as well as sharing or threatening to share someone’s private personal information. Please report any incidents of violence or threats of violence as soon as possible to report@popshop.live.
No Illegal Content
In general, you should not promote, encourage or engage in any illegal behavior.
Respect the Platform & Community Interventions
Healthy communities are those where participants engage in good faith, and with an assumption of good faith for others. Popshoplive may, at its discretion, intervene to end a show or suspend an account when it believes it is in the best interest of the community or the platform. This should happen rarely, but when it does, our goal is to keep the platform inclusive and give the seller a chance to cool off and become compliant with our guidelines.
If issues continue to occur, Popshoplive may step in with actions to resolve issues. Next steps will be assessed and sometimes pure education of the party involved will help, but these actions could potentially include warnings, show monitoring and moderating, account suspension, as well as account deletion. We hope permanent actions will never become necessary, but we reserve the right to take such actions when extreme situations warrant them.
